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AT&T ranks worst in Consumer Reports carrier satisfaction survey for second straight year
AT&T has again received the lowest rating in Consumer Reports’ annual wireless carrier customer satisfaction survey. Verizon Wireless won the top spot and its customers were most satisfied with its data service and staff knowledge. Verizon was followed by Sprint and T-Mobile USA. “Our survey indicates that subscribers to prepaid and smaller standard-service providers are happiest overall with their cell-phone service,” Consumer Reports electronics editor Paul Reynolds said. “However, these carriers aren’t for everyone. Some are only regional, and prepaid carriers tend to offer few or no smart phones. The major carriers are still leading options for many consumers, and we found they ranged widely in how well they satisfied their customers.” Consumer Reports surveyed 66,000 of its subscribers and included standard and no-contract wireless customers across 22 metropolitan areas. The full report is in the January 2012 issue and is available to subscribers online.
Lawsuits filed against HTC, Samsung and Carrier IQ
Class action lawsuits have been filed against Samsung, HTC and Carrier IQ. Carrier IQ has been in the spotlight after a security expert revealed that its software is installed on millions of smartphones and may be spying on users. Sprint and AT&T have both admitted to using the application, and other carriers likely use similar services, but both carriers have denied taking advantage of the software’s ability to spy on customers. The class action lawsuits are seeking hundreds of millions of dollars on behalf of all U.S. residents, paidContent said Friday. Read on for more.
Read more on Lawsuits filed against HTC, Samsung and Carrier IQ…
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